To begin, you need to stop the Print Spooler service.

  1. Right-click the Start button.
  2. Click Run.

  3. Type services.msc and hit Enter on your keyboard.

    Click Run. Type services.msc

  4. Right-click Print Spooler — you might have to scroll down to find it.

  5. Click Stop.

    Right-click Print Spooler. Click Stop.Leave the Services window open. Now that the Print Spooler service is stopped, you can navigate to the Printers directory and delete the files within. This will effectively remove the stuck print job, but it will also remove any other print jobs you have pending in the queue.

  6. Launch File Explorer from your Start menu, taskbar, or desktop.

  7. Click the address bar in the File Explorer window.

    Launch File Explorer. Click the address bar.

  8. Type C:\Windows\System32\Spool\Printers and hit Enter on your keyboard.

  9. Click and drag to highlight the files.

    Type the directory. Click and drag to highlight the files.

  10. Right-click the selected files.

  11. Click Delete.

    Right-click the selected files. Click Delete.You can now return to the Services window and complete the process by restarting the Print Spooler service.

  12. Right-click the Print Spooler service.

  13. Click Start.

    Right-click the Print Spooler service. Click Start.