To begin, you need to stop the Print Spooler service.
- Right-click the Start button.
- Click Run.
Type services.msc and hit Enter on your keyboard.
- Right-click Print Spooler — you might have to scroll down to find it.
Leave the Services window open. Now that the Print Spooler service is stopped, you can navigate to the Printers directory and delete the files within. This will effectively remove the stuck print job, but it will also remove any other print jobs you have pending in the queue.
Launch File Explorer from your Start menu, taskbar, or desktop.
Click the address bar in the File Explorer window.
C:\Windows\System32\Spool\Printersand hit Enter on your keyboard.
Click and drag to highlight the files.
- Right-click the selected files.
Right-click the Print Spooler service.